SHIPPING COSTS AND METHODS
We do our best to ship orders within 5 days; however, we reserve the right to deliver within 15 working days. Your order will be shipped as soon as your payment is approved and the invoicing address verified. Shipping expenses will be calculated according to the destination of the package. All shipments are carried out by DHL. We inform our customers that due to the higher volume of orders during the Christmas period, some deliveries may be delayed. Commercial orders will be processed by our staff as usual, but some of them may experience a delay in shipping due to a higher number of orders at Christmas time. We therefore ask you to allow our shipping agents a slight delay. Thank you for your patience and understanding, and we hope that this will not cause you any inconvenience.
CANCELLATIONS AND RETURNS
If you should receive a damaged or faulty item, please contact us within 7 days of receiving the package. Tagua Srl undertakes to change it or replace it, but shall not be held liable for any requests made after this term. In order to arrange a replacement if the item is damaged or does not correspond to what was originally ordered, please contact us at email@example.com entering your name and address, details of the product (code) and reason for the return. Please remember that the cost of return is to be paid by you and is your responsibility. Tagua Srl is not responsible for any item lost during shipping. Shipping costs will be refunded only if you have received the wrong item or a damaged item and if you have notified the error/defect within seven days. All items must be returned to Tagua Srl in their original packaging without being worn. Tagua Srl will not refund items that do not meet the requirements listed above or that show clear signs of abuse. Any customs duties and deductions shall not be refunded for items shipped outside of Italy.
Regardless of the volume of the items purchased, and depending on the destination of the parcel, shipping fees are the following:
- Italy: 10€
- Europe: 40€
- Rest of the World: PRICE QUOTATION
All items are shipped by DHL.
Tagua Srl insures every item until receipt of the goods. Upon acceptance of the goods, you will be asked to sign a waybill full discharging Tagua of liability for acceptance of the goods. From then on Tagua Srl will no longer be responsible for the goods.